Frequently Asked Questions

OTHERWORLD is a unique island retreat, built within virtual reality. Acting as a hub-world for all of the third-party games/experiences we host, OTHERWORLD is a fully-explorable sandbox split into four seasons; head to the beach in Summer and feel the sun on your face, or throw snowballs around in Winter and feel the breeze in colder climes!

The island contains sixteen unforgettable VR experiences: Fight a zombie apocalypse deep in Arizona, go on an adventure through a magical garden world, or battle your friends from the cockpit of an immense mech - the possibilities abound!

During your experience you’ll earn DreamCoin, which you’ll be able to spend at the full-service bars nestled into our futuristic venues. Even if you don't have a VR experience booked you are welcome to visit us for a drink!

Depending on your venue, OTHERWORLD can host between 10 & 14 players at the same time.

Inside the OTHERWORLD you can see and hear each other in the form of a virtual avatar - as if they are right next to you! You are then free to explore the island and jump into a multiplayer game together, or break away from the group and try a solo adventure.

Check out our Experiences page for more info.

People visiting our venue need to be aged 16 or over, or aged 12 or over if accompanied by a parent or guardian.​

The headsets we use are designed more for use by adults, so for children there might be a loose fit.​ Please be aware that we have a full-service bar, so the atmosphere may be less suitable for children after 6pm.

You can cancel your booking and receive a full refund/re-book as long as we’re given sufficient notice. For most bookings this is 24 hours, but for groups of 10+ it’s 72 hours, and groups of 20+ it’s 1 week.

You can cancel/reduce the number of guests in your booking yourself via your confirmation email. Alternatively, you can get in touch with the reservations team via contact@other.world or by calling (020) 8050 1550 and selecting Option 1. We recommend that you email in with your cancellation requests if possible, as our phone lines are not open 24/7.

We recommend arriving in good time before your booked start time so we can check you in, prepare you for your journey, and let you sample the delights of our psychedelic departure lounge and full-service bar.

Our prices vary depending on the date, time, and session length you select - between £14-£48.

Check out the Bookings page to see all of our available times and their prices.

Although we do welcome walk-ins, if you’d like to participate in VR we highly recommend you book in advance. Our VR timeslots book out very quickly and we cannot guarantee VR availability on the day.

Regardless, we also run a full service bar at all of our venues, so if you’d like to come in for a drink then please feel free to do so, even without a booking!

You can book for a 40-minute, 55-minute, or 70-minute session in VR.

Once you enter virtual reality, the clock starts. You can roam freely through our fully-explorable island and play any of the experiences at your leisure during this time. After your session, you can sit, relax, and enjoy our full-service bar.

Your booking can be rescheduled to a new date up to 24 hours before your start time. Larger groups can be rescheduled to a new date up to 72 hours before your start time.

Our prices vary throughout the week. If your booking is moved to a date with a different price there could be an additional charge or a partial refund.

If you want to move your booking to a new time please email us on contact@other.world, or call (020) 8050 1550, selecting Option 1 for the reservations team.

We try our best to accommodate late arrivals but if you arrive past your booked time then it's possible your session will be shortened or even missed.

We recommend arriving in good time before your booking time to allow an introduction, and to get you started on time.

When your group arrives at OTHERWORLD, you will be greeted by one of our Allies, who will log your arrival and ensure everyone’s Dreamport is set up. This will track your Dreamcoin earnings, as well as all the info on your journey!

When it's time to depart, each member of your party will enter their own 'Immersion Room'. This is unique Dream Corporation technology combining virtual reality with dynamic heat, wind and rumble effects. A trip to the OTHERWORLD wouldn't be the same without the wind in your hair and the sun on your face!

We have a total of 10-14 Immersion Pods at any one of our venues. For groups larger than a venues VR capacity you will travel to the OTHERWORLD in turns while the rest of your party enjoy the psychedelic light-show, and relax with some drinks from our Departure Lounge.  When your time is up, the next group will enter VR.

The experience is great for solo players, couples on a date, or larger groups.

Once you enter your immersion rooms, you'll be able to see and hear your friends in the form of a virtual avatar - as if they are right next to you!

You are then free to explore the Otherworld together and play multiplayer games, or split up and go on solo adventures.

Check out our VR experiences to see player counts for each game!

Gift vouchers are available to purchase here.

Your gift recipient(s) can select any available date and time which suits them. To redeem a voucher and book your session, head over to our booking page.

You lucky thing - you've been gifted the experience of a lifetime!

Just enter your 10-character voucher code here and you'll be able to choose a date and time which suits you.

You don’t need to pre-select any games/experiences at all! All guests are loaded onto our fully-explorable, VR island, which acts as a hub-world between all of the third-party games we host.

If you find yourself hopping into a game you’re not too keen on you can hop right back to the island and find another - the only limit is your time!

There is no on-site parking at Otherworld.

There is limited parking in the area which can be found and paid for using the RingGo app. Nearby parking can also be found using Parkopedia.

There is no dress code for visiting OTHERWORLD.

If you are not taking part in the experience you can wait and enjoy a drink in the our bar area.

Yes. Our hosts can safely store any belongings behind the bar while you travel beyond this dimension.

Our virtual reality headsets leave enough room for most glasses to be worn underneath.

One of our hosts will be happy to adjust your headset for the best fit.

The experience is accessible if you are pregnant.

Please be aware that virtual reality can be disorientating. Some of the games in the Otherworld have greater physical intensity than others, and we generally recommend taking it easy. You can seek recommendations of experiences to try from one of our hosts.

If you're still unsure that VR is suitable for you, we recommend seeking the advice of a doctor before visiting.

OTHERWORLD is accessible for most standard-sized wheelchairs. We have a ramp to help people into their Immersion Pods if required, and a WC on each site with ample disabled access and basic equipment.

We can provide guidance on which experiences will be most fun for people of different physical abilities.

We do not recommend the experience if you have epilepsy.

There are many triggers and sensitivities for epilepsy. Similar to other products with flashy visual effects, VR could have the potential to trigger seizures, fainting, or dizziness - if you have a sensitivity to them.

Dreamcoin is the virtual currency you earn whilst playing in OTHERWORLD! Not only is it a great way to score your session against your friends, you can also spend it at any of our venues on food/drink! Keep your eyes peeled for easter-eggs and mini-games on the island, as they’ll afford you more opportunities to earn Dreamcoin!

Even if you don’t spend it straight away, Dreamcoin accumulates against your profile so you’ll be able to spend your hoard on a future visit.

All of our job postings can be found on the careers page of our website here: TDC Careers.