If you can't find your question, please send us a message via web chat or e-mail us at email@example.com.
OTHERWORLD takes people from city centre locations to the furthest reaches of the metaverse.
Leveraging state-of-the-art virtual reality technology, and proprietary 4D immersion rooms, we transport travellers to new worlds and allow them to experience the impossible.
Simply choose from our range of experiences online, book your tickets and arrive at our venue for a drink before departing to your chosen reality.
Our team of allies will help you to equip your headset and provide you with the basic information required for your journey, before sending you off into the virtual realm.
Complete with a full service bar offering a range of delicious beers, cocktails, mocktails and softs, OTHERWORLD provides the unique opportunity to escape the bleak clutches of base reality, and explore the incomparable wonders of the digital expanse.
Don’t have a VR session booked? No Problem! Feel free to stop in for a drink anytime and enjoy the light show!
Create your unique custom avatar, don your finest digital attire and let the adventure begin!
Arrive on our flagship Luxury Virtual Resort, a stunning VR island with four distinct seasons, each teeming with wildlife and home to our incredible roster of games!
Take a stroll through a quaint country fair, feel the summer sun on your back as you party on a beach, or keep cool in the snow as you play with the penguins!
Choose from 16 different singleplayer and multiplayer VR games and experiences across a variety of genres as you and your company traverse the virtual world.
Simply find a game you want to play, enter the portal and hit the start button!
We know there's no I in team, but sometimes it's ok to focus on the M-E.
Choose from our carefully curated lineup of solo experiences, and take a relaxing trip through the Antarctic or immerse yourself in award winning stories like Half Life: Alyx - it's completely up to you!
Whatever you decide to do, during your experience you’ll earn DreamCoin, which can be used to get discounts across the entire menu of the full-service bars nestled into our futuristic VR centres.
OTHERWORLD is proud to present: New Frontiers, a series of groundbreaking new expeditions to the unmapped verges of virtual reality.
Wander an infinitely expanding network of newly created worlds, home to unmissable stories and experiences spanning the arts, science, history and beyond, all from the comfort of our inimitable multi-sensory Immersion Pods.
In partnership with some of the world’s leading studios, discover the best of Virtual Reality beyond gaming, and unveil the magic of 6DOF and 360° film in stunning high-definition, enhanced by the pairing of our unique 4D technology with state-of-the-art commercial-grade VR headsets.
For our first instalment, experience the wonders of the Natural World with the definitive icon of British Broadcasting; David Attenborough, as we journey from the Earth To The Skies.
Exclusively at OTHERWORLD locations, this three part epic anthology premieres on the 30th of January for a limited time only.
Once you've returned to base reality, feel free to take a seat in our futuristic lounge, unwind and order a drink from our delicious range of beers, wines, cocktails & softs
For those who explored our Virtual Island, make sure you stick around after your VR session to check out the pictures from your experience and receive your DreamCoin - OTHERWORLD's virtual currency.
The better you play, the more you experience, the more DreamCoin you earn. This currency can then be spent at the bar on real-world drinks and snacks!
Credited to and stored on your profile, your DreamCoin accumulates over time, so if you don't spend it on your first visit, you can build your fortune and spend it on your tenth!
So make sure to shoot as many zombies as possible; there are pints at stake!
Our prices vary depending on your chosen experience as well as the date, time, and session length you select. The cheapest sessions are generally at off-peak times, while Fridays, Saturdays and Sundays typically cost more.
Check out the Bookings page to see all of our available times and their prices.
People visiting our venue for a VR experience need to be aged 16+, or aged 12+ if accompanied by a parent or guardian.
The headsets we use are designed for use by adults, so might be a looser fit on children.
Please be aware that we also operate as a full-service bar, so the atmosphere may be less suitable for children after 6pm.
Yes! Depending on your venue and chosen experience, OTHERWORLD can host between 10 - 18 simultaneous players!
On our Island, you will be able to see and hear each other in the form of virtual avatars.
You will be free to explore the island and jump into any of our multiplayer games together, or break away from the group and try a solo adventure!
We recommend arriving around 15 minutes before your booked start time so we can check you in, prepare you for your journey, and let you sample the delights of our psychedelic departure lounge and full-service bar.
You can cancel your booking and receive a full refund/re-book as long as we’re given sufficient notice.
For groups of less than 10, this is 24 hours.
For groups of 10+ this is 72 hours
For Groups of 20+ this is 1 week.
You can cancel/reduce the number of guests in your booking yourself via the "Cancel / Modify" link found at the top of your confirmation email.
If you're having trouble please email at firstname.lastname@example.org.
Depending on your chosen experience, you can book for a 40-minute, 55-minute, or 70-minute session in VR.
Once you enter virtual reality, the clock starts. You can roam freely through our fully-explorable island and play any of the experiences at your leisure during this time. After your session, you can sit down, relax, and enjoy our full-service bar.
Please note some experiences will have different runtimes - refer to your booking confirmation for details.
We try our best to accommodate late arrivals but if you arrive past your booked time then it's possible your session will be shortened or even missed.
We recommend arriving in good time before your booking time to allow for a full induction, and to get you started on time.
For those with New Frontier tickets, much like the cinema, your chosen experience will begin at the time stated on your booking. Arriving late may mean missing a portion of it.
You can let the venue know of your lateness by using the "I'm Running Late" button accessed through the "Cancel / Modify" link found at the top of your confirmation email.
Please note that this does not guarantee that we'll be able to give you your full time, but will do our best to make any adjustments.
Also note, we are unable to provide refunds for missed sessions/lateness. As per our T&Cs, a minimum of 24 hours notice is required to be eligible for a refund. Larger groups may require more notice, see the specific section for more info.
Smaller bookings can be moved up to 24 hours before your current departure time, for groups of 10+ this increases to 72 hours, and for groups of 20+ it’s 1 week.
Our prices vary throughout the week. If your booking is moved to a date with a different price there could be an additional charge or a partial refund.
The fastest way to reschedule your booking is to cancel your original booking using the "Cancel / Reduce" link at the top of your confirmation email and rebook for your desired slot. This ensures you secure the session you want.
If you don't have an urgent need to change your departure date or you're you're having problems, you can email us at email@example.com and the team will get back to you as soon as they can.
When your group arrives at OTHERWORLD, you will be greeted by one of our Allies, who will log your arrival and ensure everyone’s DreamPort is set up. This will act as your profile, allowing you to customise your avatar and earn DreamCoin, as well as give you all the necessary info about your journey!
When it's time to depart, each member of your party will enter their own 'Immersion Room', complete with dynamic heat, wind and rumble effects to ensure that you feel every blast, bullet and bass drop!
Depending on which venue you book into, up to 18 guests can play at the same time. Larger groups will be divided and travel to the OTHERWORLD in turns, allowing the rest of your party to enjoy the psychedelic light-show, and relax with some drinks in our futuristic Departure Lounge.
Please note: The above refers to those who have booked in for our Island experience. Those with tickets to other experiences will not be required to set up a DreamPort or Avatar.
The experience is great for groups of any size!
Once you enter your immersion rooms, you'll be able to see and hear your partner in the form of a virtual avatar - as if they were right next to you!
You will then be free to explore the OTHERWORLD together and choose from our selection of Multiplayer games, or split up and go on solo adventures.
Not to worry though, you'll still be able to talk to each other throughout your entire journey, even if you do different things!
Check out our VR experiences to see player counts for each game!
Anyone visiting in the capacity of a carer can visit the venue free of charge and be on hand for their dependent.
However, if you are going to participate in the experience you will need to purchase a ticket.
OTHERWORLD is accessible for most standard-sized wheelchairs. We have a ramp to help people into their Immersion Pods if required, and a WC on each site with ample disabled access and basic equipment.
We can provide guidance on which experiences will be most fun for people of different physical abilities.
Our virtual reality headsets leave enough room for most glasses to be worn underneath.
One of our hosts will be happy to adjust your headset for the best fit.
The experience is accessible if you are pregnant.
Please be aware that virtual reality can be disorientating. Some of the games in the OTHERWORLD are more intense than others, so we generally recommend taking it easy, especially if you haven't tried VR before.
Please feel free to ask our staff for recommendations on which experiences will be most suitable!
If you're still unsure that VR is suitable for you, we recommend seeking the advice of a doctor before visiting.
A lost confirmation email is usually a result of a mistyped email address or if you own multiple addresses - the wrong one being used.
Please check across your different email accounts (personal, work or otherwise), before reaching out to the team.
If you message outside of office hours, don't panic! Simply arrive at the venue 15 minutes earlier than you booked for, so the team can get you checked in.